Question 1

What is Pickets?

Accepted Answer

Pickets is a guided property inspection tool for Australian home buyers. It walks you through a structured inspection checklist tailored to your property type, captures your observations, calculates a quality score, and generates a plain-English AI summary of what you observed.

Question 2

Is the first inspection really free?

Accepted Answer

Yes — every new account gets one free inspection, no credit card required. After that, you can purchase individual inspection credits for $9 each or a Season Pass for $49 which gives you unlimited inspections for 90 days.

Question 3

What kind of things does Pickets help me look out for?

Accepted Answer

Quite a lot — and the questions are tailored to your property type. For a brick veneer house, Pickets guides you through the roof condition, external brickwork, gutters, drainage, foundation type, moisture indicators, structural integrity, orientation and natural light, services like hot water and electrics, and how the property feels to live in. For an apartment, the focus shifts to building condition, common areas, noise transmission, water staining, strata awareness, and liveability. Every form is built around what a trained eye would actually check — not a generic checklist.

Question 4

What is a Season Pass?

Accepted Answer

A Season Pass gives you unlimited inspections for 90 days from the date of purchase. It is designed for active property searchers who expect to inspect multiple properties during their search. At $49 for 3 months, you only need to complete 6 inspections to be better value than buying individual credits.

Question 5

When does my credit get used?

Accepted Answer

Your credit is consumed when you start an inspection — not when you finish it. If you start an inspection and close the app, your progress is saved and you can continue later without using another credit.

Question 6

What property types does Pickets cover?

Accepted Answer

Pickets currently supports five Australian property types — Brick Veneer, Double Brick, Weatherboard, Apartment, and Townhouse/Duplex. Each has its own tailored inspection form with questions specific to that construction type.

Question 7

Does Pickets replace a building inspection?

Accepted Answer

No — and it is important to understand the difference. Pickets helps you observe and record what you can see during an open home inspection. A professional building inspection is conducted by a licensed inspector who accesses areas you cannot, uses specialist equipment, and provides a formal report. Always commission a professional building and pest inspection before making an offer.

Question 8

Is my data shared with real estate agents?

Accepted Answer

Never. Your inspection data, property addresses, and personal information are never shared with real estate agents, vendors, property managers, or any party with a commercial interest in the properties you inspect. This is a foundational commitment of Pickets.

Question 9

Is Pickets available outside Australia?

Accepted Answer

Pickets is currently designed for Australian property types and the Australian market only. The inspection forms, terminology, and guidance are specific to Australian construction standards and conditions.

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